Terms & conditions

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Marol Biopharma s.r.l. sells the products on its website exclusively to retail and final consumers. All Orders that clearly do not constitute a retail sale, and in general, any fraudulent order or deemed such in the exclusive opinion of the company Marol Biopharma s.r.l, will be considered void and as never received. The Purchaser declares and guarantees that the purchase of products on the www.biomiura.com website is not carried out in the course of his professional activity, and is intended for strictly personal use. On the website www.biomiura.com there is an area reserved for dealers, who after providing the information necessary for their classification as professional users, will receive a copy of the sale list reserved for them as well as the information necessary to proceed with the purchase. The conditions of sale are deemed known by the customer at the time of making the purchase. Therefore each order implies its implicit acceptance. These general conditions can be updated or modified at any time by the company Marol Biopharma s.r.l., which will update the dedicated pages within the website.


These General Conditions of Sale (hereinafter, “GCS”) have the purpose, on the one hand, to inform each potential Buyer about the conditions and methods with which the seller (hereinafter “Marol Biopharma srl” or “the Seller” ) carries out the sale and delivery of the products ordered and, on the other hand, defines the rights and obligations of the Parties in relation to the sale of the products by the company Marol Biopharma srl ​​to the user (previously and hereinafter the « Buyer”). The GCS apply, without limitation or condition, to all sales of products offered by Marol Biopharma s.r.l on its website www.biomiura.com (hereafter the «Site» or «the Website»). These General Conditions of Sale must be carefully examined by the Buyer before completing the purchase procedure for products and / or services through the Website. These General Conditions of Sale can be printed and stored by any person who has visited the website. Sending by the Buyer of a purchase order (“Order”) for a product and / or service offered for sale on the website of the company Marol Biopharma s.r.l implies full and unconditional acceptance of these General Conditions of Sale. Marol Biopharma s.r.l reserves the right to modify these General Conditions of Sale at any time. In any case, the General Conditions of Sale applicable to an Order are always those accepted by the Buyer at the time of sending the Order. These General Conditions of Sale can be viewed in the section «General Conditions of Sale» of the Site.

Seller Information

Company name: Marol Biopharma s.r.l.

Registered office: via Ugo Palermo, 6 – 80128 – Naples

VAT and Tax Code: IT08528171211

REA: NA-965602


The prices of the products offered for sale on the website www.biomiura.com, are indicated in Euros and are the prices in force at the time the Buyer sends the Order. Marol Biopharma s.r.l.may change the sale prices of the products at any time and without notice. This change will be reported to the Buyer before sending any Order. The prices of the products offered for sale on the Website are applicable in the context of distance selling via the Internet and may be different from the retail prices applied in the stores where the products of the company Marol Biopharma s.r.l are present in the territory. The prices of the products are inclusive of VAT applicable at the time of sending the Order. Any change in the applicable VAT rate will be automatically reflected in the price of the products sold by Marol Biopharma s.r.l through the Site. The prices of the products do not include shipping costs, which are calculated and invoiced in addition to the price of the products. Shipping costs can be changed at any time by Marol Biopharma s.r.l. but the changes will not be applied to Orders already sent and accepted by Marol Biopharma s.r.l.


The Purchaser can select one or more products and / or services from the different categories available on the Marol Biopharma s.r.l. Before sending the Order, the Buyer can view all the information referred to in Article 52 of the Legislative Decree of 6 September 2005, n. 206 (“Consumer Code”) such as, by way of example and not limited to, the information relating to the Seller, the price, including taxes and shipping costs, the essential characteristics of the product / s of the services you wish to purchase and together with all the other mandatory information required and by Italian law. The products comply with the legislation applicable in Italy in force at the time of the Order. Marol Biopharma s.r.l cannot be held responsible for the non-compliance of the products with the legislation of the country in which the Purchaser wishes delivery to be made. The Purchaser is required to check with the local authorities of the country of delivery of the products the methods of importing and / or using the products and services he intends to order. In any case, and in the event that, after sending the Order, a total or partial unavailability of the product occurs, the Buyer will be immediately informed by e-mail of the unavailability of the product and of the total cancellation or partial order.

Order of Products

Each Order sent by the Buyer implies acceptance of the Legal Information and privacy, and constitutes an offer to purchase the products of the company Marol Biopharma s.r.l. .

Orders are subject to acceptance by Marol Biopharma s.r.l which reserves, in its sole discretion, to refuse the Order, including cases where:

Orders cannot be executed due to an error in the information provided by the Buyer at the time of placing the Order (for example: a payment card number, expiry date or the security code number of the card used for incorrect payment); incorrect billing address (for example, if the billing address indicated does not correspond to the information held by the bank or company that issued the payment card); insufficient or incorrect shipping address (e.g. wrong address, city, country or postal code); or if misleading information is provided by the Buyer;

an error occurs on the Website relating to the products ordered, for example an error relating to the price or description of the products as shown on the Website;

the products ordered are no longer available on the Website.

Marol Biopharma srl also reserves the right to suspend or cancel the fulfillment of an Order and / or delivery, in the event of non-payment or partial payment of any sum due by the Buyer, in case of problems with the payment, or in case of fraud or attempted fraud relating to the use of the Marol Biopharma srl company website, also with reference to previous orders.

In case of refusal of the order, the company Marol Biopharma s.r.l. will notify the Buyer, within 30 working days of placing the Order, the impossibility of accepting the Order.

The Purchaser will be able to check the details of his Order and correct any errors before confirming / sending the Order. The sale will be final only upon acceptance of the Order by Marol Biopharma s.r.l., by sending an e-mail confirming receipt of the Order to the Buyer. A second e-mail will be sent to the Buyer when the Order is shipped; upon receipt of the Order, Marol Biopharma s.r.l will charge the amount of the Order.

Marol Biopharma s.r.l recommends that the Buyer keep the e-mails received on paper or electronically. The Buyer is informed that the aforementioned emails will be sent to the email address entered by the Buyer when creating the Account and / or subsequent registration.

Marol Biopharma s.r.l. will not be responsible in case of insertion of an invalid e-mail address and / or non-receipt of the Order Confirmation e-mail for reasons not directly attributable to the company Marol Biopharma s.r.l. In this case the sale will be considered as final. However, the Purchaser may exercise the right of withdrawal under the conditions set out in the following general conditions of sale.

Means of payment

The Buyer guarantees Marol Biopharma s.r.l. that he has the necessary authorizations to use the payment method chosen for his Order when sending the Order.

Credit cards

The credit cards accepted on the website are as follows: Visa, American Express and Master Card. These payment cards must be issued by a bank or financial institution based within the European Union.


If the Buyer has a PayPal account, he can choose this payment method. In this case, the Buyer will be redirected to the PayPal site to proceed with the payment.

Bank transfer

The bank transfer does not include any additional cost. By choosing this method, the user will receive in the summary email of the order the details to make the payment. The shipment, in this case, will start as soon as the amount is credited to our checking account;

The bank details  are:

Marol Biopharma s.r.l.

Bank: Deutsche Bank

IBAN: IT 40 H 03104 03401 0000 0082 2859

In the reason, enter only the order number. Example: 1234.

Cash on delivery (cash on delivery) allows you to pay the product to the courier upon delivery. This method of payment requires a commission in favor of the courier with an extra charge of € 1.50. Cash payment is not expected for sums greater than € 1000/00 (one thousand / 00).

Order cancellation

Marol Biopharma s.r.l. in any case, reserves the right to suspend or cancel, at its discretion and at any time, the execution of an Order and / or the shipment of the products ordered in the event of non-payment or partial payment of any sum to be paid by the Buyer.

Payment security

In order to guarantee the security of payments made by credit card, purchases made on the Marol Biopharma s.r.l. take place via paypal, whether they are made with credit and / or debit cards and / or paypal itself

Delivery of products

The products ordered by the Buyer based on these GCS will be delivered to the address indicated by the Buyer as the delivery address on the Order.

Marol Biopharma s.r.l. ships in Italy and throughout the European Community.

Purchase invoices are sent by e-mail to the e-mail address indicated by the Purchaser at the time of registration on the Marol Biopharma s.r.l. Website.

Shipping timeline

Deliveries are made on working days (Monday to Friday from 9.00 to 17.00) by GLS express courier and require the presence of a person to receive the package and sign the delivery receipt. In case of absence, the Purchaser, or the recipient of the ordered products, will receive a notice of attempted delivery, with which they must contact the carrier at the address indicated on the notice in order to organize a new delivery. After three days from the delivery of the notice and without any bad GLS courier call from the recipient, the package goes to the GLS branch in the area. The release of the stock entails an extra cost of € 15.00 by the buyer. In the event that it is expressly indicated by the buyer, or by the recipient of the products ordered, it will be possible to deliver the products to a third party.

In the event that it is not contacted, after 3 working days, the GLS carrier will put the shipment in stock at the GLS branch in the area and with a notice we will communicate the address of the GLS Center where the package will be kept for ten working days. The release of the stock will entail an extra cost of € 15.00. This amount is due and paid directly to the GLS courier. The Purchaser or the recipient of the Order will be able to collect the package at this center. At the end of this term, the package will be returned to Marol Biopharma s.r.l. and the Buyer reimbursed for the amount of his order minus the shipping costs.

In the case of shipments in the euro area or outside the EU, delivery times will be between 4 and 10 days for the less serviced locations.

For shipments outside the EU, customs clearance times may affect delivery times.

Defects, non-conformities and damage to products

The Buyer, or the recipient of the Order, is invited to check the status of the package and products at the time of delivery.

In case of anomalies of the package (damaged or open package, trace of liquid, etc.) and / or of the products ordered (missing, defective or damaged products), the Buyer or the recipient of the order must return the products to the Marol company Biopharma srl following the procedures described below.

In the event of an anomaly found in the presence of a GLS manager, the Purchaser must refuse the shipment and immediately formulate all the reservations regarding the anomaly in a clear and detailed manner. These reservations must be indicated by the Purchaser or by the recipient of the Order on a special coupon from the GLS delivery man.

In the event of an anomaly found in the absence of the GLS manager, the Purchaser must report the damages or deficiencies found and make any complaint and reservations to the company Marol Biopharma s.r.l. by email: info@biomiura.com.

In the event that, after examining the returned products, the company Marol Biopharma srl reasonably believes that the products cannot be considered defective, damaged or not compliant with the description on the Website, the Buyer will not be entitled to a refund and the products will be returned.

Shipping times and costs

The shipping times of the products in Italy (via GLS) are between 3 and 5 working days. For shipments to the islands of Sicily and Sardinia, these times may be extended by 1-2 working days.

Delivery times start from the moment of sending the e-mail confirming the shipment of the products to the Buyer.

Right and Terms for Return and Replacement

Pursuant to article 52 of the Italian Consumer Code and without prejudice to the exclusions referred to in article 59 of the same code (see in particular the hypothesis of purchasing clearly personalized goods or the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or connected to health protection and have been opened after delivery), the Buyer can, within the term of 14 (fourteen) days from the acquisition of physical possession of the package containing the goods ordered or, in the case of purchase of multiple goods ordered by the Buyer in a single order and delivered separately, from the acquisition of physical possession of the last purchased good, withdraw from the purchase contract without penalty and without any reason.

In accordance with the provisions of article 59, paragraph 1, letter c) of the Consumer Code, the right of withdrawal is excluded in the case of Orders relating to Customized Products. In any case, the provisions envisaged in the event of conformity defects or damage to the products remain unaffected.

The Purchaser, exercising the right of withdrawal pursuant to this article, within the terms and in the manner described below for the return of the products, can obtain his choice:

reimbursement of the price paid, including delivery costs (with the exception of additional costs deriving from the Buyer’s choice of a delivery method other than the less expensive standard shipping method). The refund will be made as soon as possible and in any case within 30 (thirty) days from the date on which the Purchaser exercised his right of withdrawal without prejudice to the right of the company Marol Biopharma s.r.l. to withhold the refund until the goods have been returned or until the Purchaser has shown that he has returned the goods covered by the Order.

the possibility of exchanging the products purchased on the biomiura.com website with other products at the price applied at the time of the exchange;

Pursuant to Article 57 paragraph 1 of the Italian Consumer Code, the return costs will be borne exclusively by the Buyer.

The right to withdraw is not granted to the Buyers in the cases described in article 59 of the Consumer Code and in particular in the case of purchase of clearly personalized goods and in the case of the supply of sealed goods that do not lend themselves to be returned for hygienic or related to health protection and were opened after delivery.

Please return the products in their substantial integrity, with their original packaging.

To exercise the right of withdrawal, you are required to inform us (Enter your name, surname, order number, telephone, product description, IBAN code and holder of the current account where the credit will be credited) of your decision to withdraw from this contract through an explicit declaration (e.g. letter sent by post, fax or e-mail).

Please also:

use the original packaging to return the products in question.

send the package or registered letter with acknowledgment of receipt to the following address: Marol Biopharma s.r.l.

For the attention of the Returns Service

via Ugo Palermo 6

80128 – Naples


Any risk related to the return of the products will be exclusively borne by the Buyer and / or recipient of the Order itself.

Conferment and processing of personal data

The customer’s personal data are collected for the purpose of being able to execute the purchase contract and the shipment of the orders received. These data are processed electronically in compliance with the laws in force and can be presented only upon request of the judicial authority or other authorities authorized by law. Personal data will be communicated to subjects delegated to carry out the activities necessary for the execution of the contract stipulated and disclosed exclusively for this purpose. The customer expressly undertakes to supply Marol Biopharma s.r.l. copy of identity documents deemed necessary for the purpose of any checks. Failure to comply with the aforementioned request authorizes the company Marol Biopharma s.r.l. to the immediate contractual termination for non-fulfillment. The treatment takes place, also with the aid of electronic means, in compliance with the modalities that art. 11 of Legislative Decree 30 June 2003, n. 196 places the user as a guarantee and, in general, by protecting his rights, fundamental freedoms and dignity, with particular reference to confidentiality and personal identity. The treatment will take place for a period of time not exceeding that strictly necessary for the fulfillment of the aforementioned purposes. Obtaining the cancellation of your personal data is subject to sending a written communication sent to the company Marol Biopharma srl. Owner and manager of the collection and processing of personal data is the company Marol Biopharma srl, via Ugo Palermo 6, 80128 – Naples.

Applicable law and jurisdiction

The contract between the company Marol Biopharma s.r.l. and the customer is regulated by Italian law. The Court of Naples will have jurisdiction over any dispute between the parties regarding this contract.